Business Strategy and Innovation

A framework for integrating social, environmental and economic capital development in the design of business enterprises.

A background paper by John Cleveland and Richard Anderson on social venture enterprises.

An overview of strategies for developing and managing enterprises for multiple bottom line outcomes.

We are big fans of the work of Jim Collins. These slides summarize some of his key concepts.

This document describe the design of an overall Customer Relationship Management (CRM) system for manufacturers. It includes the tools and processes used in managing both prospects and existing customers. While focused on manufacturing, it includes generic elements applicable to all enterprises.

Strategies for managing and developing key customer accounts.

A summary of the key elements that should be included in a basic business plan.

How to maximize profit opportunities across the full product and service value chain.

An introduction to the Corporate Parenting approach to managing multi-company enterprises, based on the book Corporate Level Strategy, by Michael Goold et al.

An overview of the strategic planning framework used by INC for strategy development.

A framework for organizational learning based on the work of Nonaka and Takeuchi, as described in their book, The Knowledge-Creating Company.

A summary of perspectives on learning organizations taken from multiple authors and supplemented with our field experience.

An overview of how to make your enterprise a learning organization.

Profiles of 7 intellectual property commercialization organizations and a summary of the different models they represent.

This presentation to the Continuous Quality Improvement Network examines the differences between disruptive innovation and continuous improvement and how to support disruptive innovation in your organization.

This is a presentation made by John Cleveland to the Continuous Quality Improvement Network (CQIN) of community colleges on how to build a culture of innovation in your organization.

We found this book by Andrew Hargadon to be an extremely useful example of a network theory of innovation. We have used it often enough that we formatted it as a separate file.

This addendum provides a brief summary in PPT format of several leading books on innovation by Drucker, Christensen, Hargadon, Maughborn, Kelly and others.

While focused on the manufacturing sector, this 150 pp presentation covers the basics of innovation systems that apply to any kind of organization.

Perspectives on how approaches to measurement need to vary by the developmental stage of the activities being measured.

A comprehensive assessment of the application of lean principles to the accounting and finance functions. This study was led by John Cleveland when he was Vice President of IRN, Inc., and was done in partnership with Ernst and Young.

A two slide summary of Robert Kaplan’s approach to balanced scorecards and strategy maps.

A generic list of typical scoreboard metrics for businesses.

An overview of how to develop and use balanced scorecards as a tool for continuous improvement.

A description of the seven step quality improvement process.

An overview of the principles, practices and tools of continuous quality improvement (aka Total Quality Management).

A summary of principles, practices and tools of lean enterprises.